Terms of Service
Last updated: 3 October 2026
Introduction & Acceptance
Welcome to BeanHub. These Terms of Service ("Terms") govern your use of the BeanHub website at beanhub.com.au ("Site") and the services provided by BeanHub Australia Pty Ltd (ACN 694 445 344) ("BeanHub", "we", "us", or "our").
By accessing or using our Site, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
Definitions
- "BeanHub" refers to BeanHub Australia Pty Ltd and the BeanHub marketplace platform.
- "Merchant" or "Roaster" refers to the independent coffee roasters whose coffee is sold on BeanHub. Roasters supply their coffee to BeanHub and ship it to you on our behalf.
- "Customer" or "you" refers to any person who accesses the Site or makes a purchase.
- "Products" refers to the coffee and related goods listed for sale on the Site.
- "Order" refers to a request to purchase Products through the Site.
Account Registration
You may browse the Site without an account, but to make purchases you must:
- Provide accurate and complete information
- Be at least 18 years old or have parental consent
- Maintain the security of your account credentials
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
Who You Are Buying From
BeanHub is a marketplace for coffee from independent specialty roasters across Australia. When you place an order, you are buying from BeanHub Australia Pty Ltd, not from the Roaster.
- BeanHub sells: We set the price, take your payment, send your receipt and handle customer service. We are responsible to you for your order, including under the Australian Consumer Law
- Roasters supply: Each Roaster roasts, packs and ships its coffee directly to you on our behalf
A Roaster's name on a listing tells you who roasted the coffee. It does not make the Roaster a party to your purchase.
Orders & Payments
Pricing
All prices displayed on the Site are in Australian Dollars (AUD) and include GST where applicable. Pricing displayed on the platform is determined by BeanHub. Shipping costs are calculated separately at checkout. Coffee Queue orders are priced when they place (see Section 6).
Payment Processing
Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service. We accept major credit and debit cards.
Order Confirmation
After placing an order, you will receive an email confirmation. This confirmation constitutes acceptance of your order. We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or product unavailability.
Multi-Roaster Orders
If your order includes products from multiple Roasters, each Roaster will ship their portion separately. You may receive multiple packages for a single order.
The Coffee Queue
The Coffee Queue is optional. You line up the coffees you want and choose how often an order goes out, and we order them for you on those dates and charge your saved card for each order. It is not a subscription: each order is a separate purchase, and your queue stops when it runs out.
Your Authorisation
When you activate a queue, you authorise BeanHub to charge the card you chose for it, without you being present, each time your queue places an order. The authorisation covers queue orders only. It lasts until you cancel your queue, and if you restart a cancelled queue we ask for it again.
What Each Order Costs
Every coffee in your queue that is due on the same date places as one order with one charge: the price of each coffee when the order places, plus postage from each Roaster in it. Prices are not locked when you add a coffee or activate your queue, so a charge can differ from a price you saw earlier.
When Orders Place
Each order places on its date in your queue. If you choose to order now when you activate, your first order places and is charged straight away. For every other order, we check its coffees are still available ahead of its date, usually two days before, and email you what is coming. Orders are placed automatically at 9am Melbourne time on their date, and your saved card is charged then.
If a Coffee Is Unavailable
If a coffee is not available when we check, we follow your queue setting. With ask me first (the default) we email you, and you can move your queue forward, pick a replacement or skip that order; if you have not answered by the deadline in our email, that coffee is skipped. With skip to the next coffee, when nothing on that order can be bought, your next order comes forward to its date and is charged then, and every later order moves up one place; otherwise the unavailable coffee is skipped. A skipped coffee is never charged.
If a Payment Fails
If your bank declines a charge, the order is not placed and we email you. We never retry a declined charge automatically. From your queue page you can retry, use a different card or skip that coffee, and the rest of your queue carries on. If your bank asks you to confirm a payment, you confirm it on the Site before it goes through.
Late Orders
If an order is more than seven days late placing, for example because we paused ordering while we fixed a problem, we do not charge it without asking you first. If you have not answered by the deadline in our email, it is skipped.
Changing, Pausing and Cancelling
You can change your queue from your account at any time before an order places: skip, remove or reorder coffees, change a coffee's size, grind, quantity or date, change the card or address your queue uses, pause the whole queue or cancel it. When you remove an order, each later order moves up to the date of the order before it, unless one of them is waiting on a payment or being placed, or the order you remove is already overdue. Pausing stops all orders until you resume. Resuming moves your upcoming coffees on by the length of the pause. Cancelling removes your upcoming coffees and stops all future charges.
When Your Queue Runs Out
When the last coffee in your queue has ordered, your queue is complete and nothing more is charged. If you add another coffee later, your queue starts again on the authorisation you already gave, and we tell you when it does.
Emails About Your Queue
Because your queue charges your card, we email you about the orders it places and anything that needs your decision. These emails are part of the service, so we send them even if you have unsubscribed from our marketing emails.
Orders Already Placed
An order your queue has placed is an ordinary order. These Terms, our Shipping Policy and our Refund Policy apply to it as they do to any other order.
Shipping & Delivery
Please refer to our Shipping Policy for detailed information about shipping methods, timeframes, and costs.
- Roasters ship orders directly to you
- Delivery timeframes are estimates and not guaranteed
- Risk of loss passes to you upon delivery
- You are responsible for providing accurate delivery information
Returns & Refunds
Please refer to our Refund Policy for detailed information about returns, refunds, and your rights under Australian Consumer Law.
Coffee is a perishable product. We do not offer refunds for change of mind or taste preference. However, we stand behind product quality and will address any issues with damaged, defective, or incorrectly described products.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee.
Intellectual Property
The BeanHub name, logo, website design, and content are owned by or licensed to BeanHub Australia Pty Ltd and are protected by intellectual property laws.
Product images, descriptions, and branding for individual coffees are owned by their respective Roasters and are used with permission on our platform.
You may not reproduce, distribute, or use any content from the Site without prior written permission.
User Conduct
When using our Site, you agree not to:
- Violate any applicable laws or regulations
- Provide false or misleading information
- Engage in fraudulent transactions
- Interfere with the Site's operation or security
- Collect user information without consent
- Post harmful, defamatory, or inappropriate content
Limitation of Liability
To the maximum extent permitted by law:
- BeanHub provides the platform "as is" without warranties of any kind, except as required by law
- We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site
- Our total liability for any claim is limited to the amount you paid for the relevant order
These limitations do not apply to any rights you have under the Australian Consumer Law that cannot be excluded or limited.
Dispute Resolution
If you have a dispute or complaint:
- Contact us first: Email support@beanhub.com.au with details of your concern
- We will investigate: We aim to respond within 5 business days
- Escalation: If unresolved, disputes may be referred to mediation or the relevant consumer protection body
Termination
We may suspend or terminate your account and access to the Site at any time if you breach these Terms or engage in conduct that we reasonably believe is harmful to BeanHub, our Roasters, or other users.
You may close your account at any time by contacting us. Termination does not affect any existing orders or your rights under consumer protection laws.
Governing Law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated Terms.
For significant changes, we may notify you via email or a prominent notice on the Site.
Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@beanhub.com.au